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PEGATTO RETAIL

Smarter Retail.
Connected Stores.

One Intelligent Platform for Leads, Sales, Billing, Inventory, Loyalty and Retail Analytics.

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One connected
platform managing
leads, billing, inventory,
loyalty and analytics.

Pegatto Retail connects customer acquisition, point of sale, billing, inventory, pricing, promotions, loyalty, feedback, returns and store operations in one integrated platform. Whether you operate a single outlet or a multi-store retail network, Pegatto Retail gives you real-time control over sales, stock, customers and profitability.

Lead → Customer → Offer → Sale → Billing → Loyalty → Feedback → Support → Repeat Purchase

Built for Modern
Retail Businesses

Pegatto Retail can be configured for:

Fashion and apparel stores

Manage styles, variants, sizes, inventory, promotions, loyalty and omnichannel customer experience.

Footwear retailers

Handle product variants, barcode-based billing, stock transfers, returns and customer loyalty rewards.

Jewellery showrooms

Manage product catalogues, custom pricing, secure billing, customer engagement and showroom operations.

Electronics and appliance stores

Control serial numbers, warranties, service tickets, multi-store inventory and technical support workflows.

Supermarkets and grocery stores

Operate high-volume POS, barcode scanning, category management, promotions and reorder automation.

RETAIL OPERATIONS

A Complete
Retail Lifecycle Platform

Pegatto Retail supports the entire customer and retail operations lifecycle:

Lead → Customer → Offer → Sale → Billing → Loyalty → Feedback → Support → Repeat Purchase

Every stage is connected. Every transaction is visible.

01

Lead, Customer & Offers

From customer interest to qualified demand, connect lead capture, customer segmentation and promotional offers.

Lead and customer management
Customer-interest recording
Offers and discount management
Promotional campaigns
Lead, Customer & Offers
02

Sale, Billing & Loyalty

Manage every store, counter, product and customer interaction from one connected platform.

Point of sale and fast checkout
Billing management and GST invoices
Barcode scanning and stock retrieval
Loyalty point allocation and redemption
Sale, Billing & Loyalty
03

Feedback, Support & Repeat Purchase

Listen to customers, resolve issues faster, and turn one-time buyers into loyal repeat customers.

Customer feedback management
Ticket and customer support management
Returns, exchanges and refunds
Omnichannel customer experience
Feedback, Support & Repeat Purchase
LEAD AND CUSTOMER MANAGEMENT

Convert Customer Interest into Sales

Capture and manage potential customers from websites, social media, campaigns, calls, walk-ins, referrals and events in one place. Help sales teams follow up at the right time with the right product or offer.

Centralised lead database
Automatic lead assignment
Lead-source tracking
Follow-up scheduling
Customer-interest recording
Product enquiry management
Call, message and meeting history
Lead scoring and prioritisation
Sales conversion tracking
Customer segmentation
Campaign-performance analysis
Lost-opportunity analysis
AI-POWERED RETAIL INSIGHTS

Turn Retail Data into Timely Business Decisions

Pegatto Retail analyses sales, inventory, pricing, promotions and customer behaviour to identify patterns and opportunities. Move from reviewing past performance to preparing for future demand.

Predict product demand
Project future sales
Identify potential stockouts
Recommend replenishment quantities
Detect slow-moving and dead stock
Identify fast-selling products
Analyse seasonal demand
Highlight unusual sales or discount activity
Identify customers at risk of becoming inactive
Recommend relevant products and offers
Predict the likely performance of promotions
Highlight stores requiring management attention
Support pricing and margin decisions
LOYALTY POINT MANAGEMENT

Turn One-Time Buyers into Loyal Customers

Create flexible loyalty programmes that reward customers and encourage repeat purchases. Build long-term customer relationships through relevant and personalised rewards.

Loyalty-member registration
Purchase-based point allocation
Product or category-specific points
Membership tiers
Bonus-point campaigns
Birthday and anniversary rewards
Referral rewards
Point redemption during billing
Point-expiry rules
Loyalty balance notifications
Customer purchase history
Redemption and programme analytics
POINT OF SALE

Fast, Simple and Reliable Checkout

Pegatto POS helps store teams complete transactions quickly while maintaining accurate product, tax, customer and inventory information.

Fast product search
Barcode-based billing
Customer identification
Multiple payment methods
Cash, card, UPI and digital payments
Split-payment support
Tax and GST calculation
Product variants
Offers and discount application
Loyalty-point redemption
Salesperson mapping
Hold and resume billing
Digital and printed receipts
Offline billing support, where configured
Cash-counter opening and closing
Point of Sale Terminal 3D Abstract Representation
TICKET AND CUSTOMER SUPPORT MANAGEMENT

Resolve Customer Issues Faster

Manage complaints, service requests, warranty queries and product-related issues through a structured ticketing system.

Ticket creation from store, web, email or chatbot
Automatic ticket assignment
Category and priority management
SLA tracking
Escalation workflows
Customer communication history
Product and invoice mapping
Resolution tracking
Warranty and service management
Knowledge base
Customer-satisfaction feedback
Ticket-performance dashboards
Customer Support Portal 3D Abstract Representation

Simplify Everyday Retail Operations

Pegatto Retail reduces repetitive administrative work and gives store teams more time to focus on serving customers.

FINANCIAL LEDGER

Billing Management

Accurate Billing Across Every Store

  • Retail and tax invoices
  • GST-compliant billing
  • Automatic tax calculation
  • Discounts and promotional pricing
  • Credit notes and debit notes
  • Multiple payment modes
  • Advance-payment adjustment
  • Invoice cancellation controls
  • E-invoice integration, where applicable
  • Receipt sharing through email or WhatsApp
  • Store-wise invoice numbering
  • Billing audit trail
  • Daily billing summaries
Retail Billing and Invoice Management Dashboard
Live Module
STOCK CONTROL

Multi-Store Inventory Management

Know What Is Available, Where It Is Available

  • Store-wise stock availability
  • Warehouse-wise inventory
  • Centralised stock view
  • Goods receipt and inward entry
  • Stock transfer between stores
  • Transfer requests and approvals
  • Stock reservations
  • Damaged and expired stock
  • Batch and serial-number tracking
  • Physical stock verification
  • Stock adjustments
  • Transit-stock visibility
  • Inventory valuation
  • Stock movement history
Multi-Store Inventory and Stock Transfer Dashboard
Live Module
DAILY OPERATIONS

Store Operations Management

Standardise and Monitor Daily Retail Activities

  • Store opening and closing checklists
  • Cash-counter reconciliation
  • Shift and staff allocation
  • Daily task management
  • Stock verification
  • Price and promotion audits
  • Store-expense recording
  • Target allocation
  • Salesperson performance
  • Incident and issue reporting
  • Store-compliance monitoring
  • Manager approvals
Retail Store Operations and Checklist Management
Live Module
STORE DASHBOARDS

See the Performance of Every Store in Real Time

Store managers can monitor the information that matters most. Central management can compare multiple stores from one consolidated dashboard.

Communication and Integration Hub
Connected Hub
Daily, weekly and monthly sales
Sales versus target
Number of bills
Average bill value
Units per transaction
Product and category performance
Available and low stock
Returns and refunds
Discounts provided
Loyalty enrolment and redemption
Staff performance
Customer feedback
Pending tickets
Store profitability
ANALYTICS, PROJECTIONS AND TRENDS

Understand What Happened and What May Happen Next

Access detailed retail analytics across stores, products, customers and time periods. Use interactive dashboards and reports to make faster, evidence-based decisions.

Sales trends
Revenue and margin analysis
Store-wise comparison
Product and category performance
Hourly, daily, weekly and seasonal trends
Customer purchase behaviour
New and repeat customer analysis
Offer and discount effectiveness
Loyalty-programme performance
Inventory turnover
Stock ageing
Return and refund trends
Sales forecasts and projections
Demand and replenishment trends
Staff and counter performance
Analytics Dashboard Preview
Live Intelligence
OMNICHANNEL CUSTOMER EXPERIENCE

Connect Store and Digital Retail Journeys

Create a consistent customer experience across physical stores and digital channels. Whether your customers shop online, in-store, or both — Pegatto Retail keeps every interaction connected.

Unified customer profiles

Centralised product catalogue

Store stock visibility

Click and collect

Order from one store and collect from another

Cross-store returns and exchanges

Digital receipts

Online and in-store loyalty points

Customer order history

Consistent pricing and promotions

WHY PEGATTO RETAIL?

Designed for Retail.
Built for Seamless Transactions.

01
01 / 08

Connected

Bring customers, billing, inventory, offers, loyalty and support together.

02
02 / 08

Real-Time

See sales, stock and store performance as transactions happen.

03
03 / 08

Intelligent

Use AI-assisted insights, projections and trends to improve retail decisions.

04
04 / 08

Customer-Focused

Deliver personalised offers, meaningful rewards and faster service.

05
05 / 08

Multi-Store Ready

Control products, prices, stock and performance across every location.

06
06 / 08

Automated

Reduce manual work through alerts, workflows, replenishment recommendations and notifications.

07
07 / 08

Flexible

Configure the platform around your products, stores and operational processes.

08
08 / 08

Scalable

Start with one store and expand across locations, warehouses and sales channels.

IMPLEMENTATION AND SUPPORT

We Help You Move from Store Setup to Confident Retail Operations

Our team works with your retail business to understand its processes and configure Pegatto Retail accordingly.

01

Requirement and retail-process study

02

Platform configuration and store setup

03

POS, billing and payment integrations

04

Product, pricing and inventory migration

05

Staff and management onboarding

06

Loyalty programme and promotions setup

07

Pilot store rollout assistance

08

Ongoing technical and customer support

FINAL CALL TO ACTION

Connect Every Store.
Understand Every Customer. Make Every Sale Count.

Manage leads, billing, POS, inventory, pricing, offers, loyalty, feedback, returns and store performance through Pegatto Retail. Use real-time analytics and AI-powered insights to improve sales, optimise inventory and build stronger customer relationships.

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